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Customer Support

General

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Speeding up the process and buying at your full connivance. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time. In today new normal, buying online also could provide you better protection and security.

Our online ordering system will ask for all the important information you should submit to ensure your order can be process by our vendor and delivery crew.

We accept payment from all local banks (FPX), debit card and all the major credit cards (MasterCard & Visa).

Delivery

Once your order is ready for delivery, our system will send an email informing you with the delivery detail including tracking number.

Please contact us for your tracking number, if you did not get any withing 24 hours.

For Local Delivery (max 5 km distance), we use our Eduura Delivery Crew (EDC), while for more than 5 km distance our Vendor will use either PosLaju, SkyNet or GDEX.

Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.

Your delivery information is sent to Eduura Vendor immediately after your payment is processed, so it’s difficult to change this after your order has been placed. Please enter your address details carefully!

If you do need to change your shipping address, please contact us as soon as possible.

Quality, Warranty & Returns

The warranty period varies for each product or by each vendor. Please read and check warranty detail on the product page before placing your order. For full warranty details, please view our Warranty Statement.

Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed in our Returns Policy. We may not be able to accept returns of:

  • Special orders
  • Non-stock products
  • Products that have been built or configured according to your specifications
  • Distributor stock

All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting [email protected]

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